Frequently asked questions
Do you have a question? We're here to answer!
Payment methods:
What payment methods are accepted?
We currently accept the following payment methods: Visa, Mastercard, American Express, Maestro, UnionPay, Bancontact, iDEAL, Apple Pay, Google Pay.
Ordering & shipping
How much will I pay for shipping?
For Belgium, the shipping cost is €4.50. For the rest of Europe, the cost is €6.00. But you should pay attention to our promotions, in which shipping is free above a certain purchase value.
Can I change my billing address after placing my order?
If you wish to receive your order with different billing details than those associated with your account/order, you must do so before finalizing the purchase. Otherwise, our team may not be able to change the billing address. In this eventuality, we ask that you contact us quickly at the following email address: contact@afrodith.online.
Was my order submitted successfully?
When your order is successfully submitted, you will receive an email within a few minutes. If you do not receive our email, we ask that you check your email box for spam. You can always ask us for more information by email: contact@afrodith.online
Account and data:
Is it possible to make a purchase without being registered?
Yes, it is possible, you just need to fill in your email and address and the account will be created automatically.
Why should I register?
Registering on our website makes your experience in the purchasing process easier. Through this registration you will be able to view all the details of your orders and modify the details of your personal account.
Registration is secure and all your data is only used for the normal processing of your purchases and shipping.
How can I change my account details?
In your Customer Area you can change your data at any time. You must access the link https://account.afrodith.online and log into your account, enter your access credentials and modify the desired data.
For any questions or queries, you can always contact customer support via email at contact@afrodith.online
I forgot my password, how can I recover it?
If you have forgotten your password or want to change it, follow these simple steps:
1. Go to the login page via this link https://www.afrodith.online/account/login.
2. Click "Forgot your password?" below the login field.
3. Enter the email address associated with your account and click "Submit".
4. Check your email inbox for a password recovery message from our store.
5. Follow the instructions in the email to reset your password.
If you don't receive the recovery email within a few minutes, check your spam or junk folder. If you still cannot locate the email, please contact our customer support for further assistance.
Do I need additional help?
If you encounter any problems during the process or have other questions, please contact our customer support at contact@afrodith.online we are here to help!
I'm having trouble accessing my account, what should I do?
If you are having difficulty accessing your account, follow the steps below to obtain an access code via email:
1. On the login page, enter the email address associated with your account and click "Continue".
2. Check your email inbox for a message from us with an access code.
3. Open the email and locate the verification code.
4. Return to the login page and enter the code received in the appropriate field.
5. After entering the code, you will have access to your account again.
If you do not receive the email with the access code within a few minutes, check your spam or junk folder. If you still cannot locate the email, please contact our customer support for further assistance.
I have technical problems, what should I do?
If you are experiencing technical issues on our website, please follow these steps for help:
1. Check your internet connection: Make sure you are connected to the internet and your connection is stable.
2. Refresh the page: Try refreshing the page you are trying to access. Sometimes this can solve small problems.
3. Clear browser cache: Clearing your browser cache can solve many technical problems. Please refer to the specific instructions for your browser on how to do this.
4. Try a different browser: Some issues may be specific to the browser you are using. Try accessing the site from a different browser to see if the issue persists.
5. Check for updates: Make sure your browser and operating system are up to date. Updates may fix compatibility issues.
6. Disable browser extensions: some browser extensions or plugins may interfere with the functioning of the website. Try disabling them temporarily to see if that resolves the issue.
If you are still experiencing technical issues after following these steps, please contact our customer support for additional assistance.
Contact customer support:
Email: support@afrodith.online
Telephone: +32 497 55 90 90
Whatsapp: +32 497 55 90 90
Our support team is available to help resolve any technical issues you may be experiencing. Please provide as much detail as possible about the problem, including any error messages you received and any steps you have tried.
How can I stop being a newsletter subscriber?
If you want to unsubscribe from our newsletter, follow these simple steps:
1. Open any email from our newsletter in your inbox.
2. In the bottom left corner of the email, you will see a link or button with the text "Unsubscribe" or "Unsubscribe".
3. Click that link or button.
4. You will be redirected to a cancellation confirmation page. Follow the instructions on the page to confirm your unsubscription.
After completing these steps, you will no longer receive emails from our newsletter.
How can I delete my account?
We are sorry that you want to delete your Afrodith store account. If you wish to delete your account on our store, please send us an email with the following information:
- Your full name
- The email address associated with your account
Our support team will contact you to confirm the deletion of your account. This may take up to 10 business days.
Guarantee:
Do Afrodith items have a guarantee?
All of our items have a 2 year warranty.
What care can I take with my jewelry?
Care for jewelry is essential to increase its durability. Therefore, pieces with a polished surface are naturally sensitive to scratches, as are pieces with stones. In case of damage, due to their peculiarity, the parts are sometimes difficult to replace.
Wear is not a production error. Each piece of jewelry must be handled and used following certain precautions to preserve its integrity over time.
We also advise not to wear the pieces while washing your hands, taking a shower, sleeping or playing sports, as well as avoiding wearing the pieces in the pool or on the beach. Contact with sea water and sand can damage the jewelry.
Keep jewelry away from perfumes, cosmetics, hair products such as hairspray and other chemical substances. Avoid applying exaggerated efforts to the parts as well as carrying out heavy work where the part is subject to scratches due to friction with other objects.
Sweat and skin pH can also influence the loss of color or darkening of the item.
Store the jewelry in a box or bag, like the ones we offer. Avoid storing parts in a damp place.
To keep the jewelry clean, you can gently use a silver cleaning cloth, without any type of chemical, to restore its shine and remove small stains. Chemical products should not be used to clean jewelry.
Why does the item look different from the image shown in the online store?
The images presented in the Afrodith online store represent the items as close as possible to the original. As many of the items have stones and handcrafted material, there may be some differences. It is important to bear in mind that the color of the jewelry may differ depending on the screen of your computer, cell phone or tablet.
Exchanges and returns:
How will the refund process be carried out?
Refunds will be processed using the same payment method used for the original purchase. Refund processing may take 5 to 10 business days after the return is approved.
Can I return promotional items?
The return of items purchased in campaigns depends on the conditions of the campaign itself. If it is not possible to return promotional items, you will be informed.
How do I have confirmation that my return/exchange has been received?
The Afrodith team will send you an email confirming the arrival of the items and further process instructions.
Discount campaigns, promotions and offers:
General conditions
Purchases of campaign items (promotion, discount or offer) are valid upon presentation in the online store. All campaigns have a stock limit and conditions can be changed at Afrodith's free will. In the event of spelling errors, prices, stock or other data, Afrodith reserves the right to cancel the user's order. In the presence of an active discount, the introduction of another promotional code will not be combined.
Afrodith reserves the right to cancel all unpaid orders within 24 hours of registering the same order or upon stock/availability disruption.
Other Discounts, Offers and Promotional Campaigns
Campaigns or discount vouchers for purchases imply acceptance of Afrodith's commercial conditions. Offer values, delivered virtually via Voucher to be discounted in the online store, can only be discounted on purchases worth more than the value offered. In the case of vouchers with a percentage discount on purchases, this can only be discounted on purchases (total shopping cart) of a value equal to or greater than €50.
The discount voucher for subscribing to communications (newsletters) is valid within 15 days after issuance.
The first purchase voucher is valid within 30 days after issuance, with a 10% discount in the shopping cart. Purchases imply acceptance of Afrodith's commercial conditions.